Grace have retained their number one position for the third time in five years after being awarded FIDI’s Platinum Award for 2017 in recognition of the company’s commitment to excellence.
FIDI is the largest global alliance of professional international moving and relocation companies, specialising in moving household goods and personal effects from one country to another. FIDI has more than 650 affiliates worldwide and Grace beat them all to achieve Number 1 status yet again.
All FIDI affiliates must adhere to the FIDI Accredited International Mover Quality Management Program which includes more than 200 defined qualities which companies must comply with in both operations and customer service.
Only seven companies in the world have earned the Platinum Award. The achievement of winning it three times demonstrates Grace’s commitment to training and staff development.
Our FIDI Partnership
The FIDI partnership is one that newly appointed General Manager of Operations, Nicki French, achieved for Grace in her role as General Manager of International.
The partnership is a cornerstone of Grace’s ongoing commitment to quality service in the international moving and relocation sector.
Our commitment to the FIDI Academy
Grace spends more than $1 million every year on training in various forms and that includes the company’s commitment to the FIDI Academy.
The online training the FIDI Academy provide is delivered across the business. Every staff member who touches the Grace international product is required to complete the FiM course in their first year with the company, and some team members choose to go above and beyond.
Melbourne Branch Manager, Glenn Pile, successfully completed the FIDI Master in International Moving diploma, achieving the top score in the class.
By completing the International Moving diploma, Glenn has helped cement Grace as a leader for providing high quality moving services on an international scale.