Document lifecycle management.

Grace is a leader in document storage and records management services with over 30 fully operational records storage facilities in every Australian state and territory. We provide the structure and strategy to connect paper, digital, media, and physical data, unlocking value at every stage of its lifecycle.

Experts in secure and efficient information solutions.

We specialise in helping corporations and government agencies take control of their information assets with reliable, innovative, and secure solutions. From physical records storage to digital transformation, our services are designed to streamline your operations and ensure compliance with industry regulations.

Specialised services

Information management services that are expertly planned, developed and delivered around customer-specific policies, budgets and constraints. Our team will work with you to ensure your valuable information is subject to appropriate governance, is accessible, protected, and expertly managed throughout its lifecycle. We provide end-to-end digital information management and information management services to support compliance, efficiency, and long-term data value.

Information management solutions that are expertly planned, developed and delivered around customer-specific policies, budgets and constraints. Our team will work with you to ensure your valuable information is subject to appropriate governance, is accessible, protected, and expertly managed throughout its lifecycle.

Sentencing & control

Managing the destruction of records can be a challenge for professional records and information managers. Our trained specialists handle cataloguing and sentencing projects of any size with precision, ensuring data is accurately captured and records are appraised according to the appropriate disposal authorities.

Governance & advisory

Grace information specialists can play a pivotal role in helping organisations align their data strategies with overarching business objectives. By establishing robust frameworks and implementing best practices, such as accountability models, trust-based governance, and digital ethics, these services ensure that data assets are managed effectively and securely.

Mailroom

Physical mail is often slow and error-prone, with items getting lost, misfiled, or sent to the wrong recipient. Flexible work arrangements can further delay mail delivery, disrupting workflows like invoice processing or handling important forms. Grace offers solutions to digitise your mail on arrival, ensuring fast, efficient processing for your business running.

Micrographics

Grace uses advanced digitisation technology to convert legacy formats like film, microfiche, and printed publications into high-quality digital files. This preserves valuable information while adding benefits like searchability, better data management, and long-term durability. Grace enables businesses to protect critical records for the future.

Solutions for all industries.

Grace offers tailored solutions for healthcare, education, government, and finance industries, covering storage, scanning, digital transformation, process improvements, and compliance.

Healthcare

Patient welfare is the primary priority for healthcare organisations, and effective information management is key to positive outcomes. Protecting patient records is both a regulatory requirement and an ethical responsibility.

Education

Although paper-based systems might appear practical in the education sector, they come with significant risks. Inefficient filing, misplaced documents, and the costly effort of re-creating lost records highlight the benefits of a proven EDRMS.

Manufacturing

Efficient production requires clear and well-structured information processes and workflows to ensure smooth operations and consistent output. Companies that embrace an agile approach are better equipped to effectively monitor their compliance obligations, reducing risks and ensuring adherence to regulations.

Public sector

Government agencies often require records management solutions designed to streamline legacy paper-based process. Grace can transition paper archives into secure digital formats and facilitate efficient data control through intuitive, customisable systems aligned to government digital continuity policies.

Finance & superannuation

Secure and efficient data management solutions for the financial sector ensures organisations can meet their regulatory compliance while optimising workflow processes. Secure data storage, automated workflows, and custom retention schedules enhance accessibility and protect sensitive information.

Legal

Records management solutions for legal practitioners require a focus on privacy, security, and compliance. Cloud-based storage systems and effective document lifecycle management solutions enable efficient document retention schedules, digitisation of records, and improved retrieval of documents.

Frequently asked questions

How long does Grace retain records?

Grace can support retention scheduling and secure storage, but the required retention period depends on the record type, your industry, and the disposal authority or legal obligation that applies to your organisation. In Australia, minimum retention periods are generally set by approved records authorities and must be met before destruction or disposal. Grace can help align storage and management practices to your approved retention schedule.

Is Grace’s records storage compliant with Australian government standards?

Grace positions its service around secure information lifecycle management, governance, and support for government agencies. For Australian government bodies, records-management expectations are set by frameworks such as the National Archives of Australia Information Management Standard, while broader records-management practice is commonly aligned with ISO 15489 principles. Where required, organisations should validate that the specific service configuration, retention controls, and governance settings match their own regulatory obligations.

How does Grace handle the transition from another provider?

Grace can support a structured transition that includes inventory validation, box and file referencing, intake controls, sentencing and control, digitisation where needed, and governance alignment so records remain accessible, protected, and managed through their lifecycle. The transition approach should be scoped around your existing archive structure, compliance requirements, and service volumes.

What industries does Grace serve for records management?

Grace states that it supports a broad range of industries including healthcare, education, manufacturing, public sector, finance and superannuation, and legal. Service areas include storage, scanning, digital transformation, process improvement, and compliance-led information management.

Does Grace offer digitisation of physical records?

Yes. Grace explicitly offers digitisation and related services such as scan on demand, micrographics conversion, digital mailroom support, and broader digital information management solutions for organisations managing both paper and digital records.