As we enter the latter part of 2022, we are seeing an increase in expatriate movement and capacity on major routes. Grace teams and corporate customers are experiencing first hand, the impact of rising shipping and air freight rates as well as extended transit times. Jane Riley, General Manager of Grace Corporate Services talked to her guest, Stephen Bonollo, Grace General Manger – International Australia and New Zealand about the international trade environment and strategies to address container and staff shortages as well as freight rate increases and constraints.
Some questions Jane asks:
- How can we better prepare our customers when facing such international trade volatility?
- Why being a member of the leading industry associations is important to customers?
- What advice would you give to people who is relocating overseas for the first time?
In this episode, you will learn:
- How well-informed and trained customer service officers can meet the expectations of customers.
- Why maintaining close industry ties and communications with shipping lines is vital to ensuring service reliability?
- Cost-effective shipping mode alternatives.
- The benefits of maintaining an active role in key industry associations.
Plus much more.
Grace has a full range of moving services based on over a century of experience. With meticulous planning, we can minimise potential problems and ensure that our focus is always on the delivery of a quality service. For all international corporate staff moves, a dedicated Grace mobility specialist will be assigned to provide support throughout every stage to assist the relocating assignee and their family with any challenges that may arise.
