Grace Information Management has partnered with ScaleHub, a crowdsourcing solution that takes traditional data extraction to the cloud and provides access to both public and private crowd communities globally. Last year ScaleHub expanded to the Southeast Asia, Australia and New Zealand region, and Grace expressed interest in partnering with ScaleHub as they were able to meet our requirements and deliver market-leading solutions to our customers.
Dean Beatty, General Manager, Digital Solutions at Grace said, “We did extensive research before deciding to utilise ScaleHub’s crowdsourcing solutions to cover our clients’ requirements around intelligent automation. They have significant experience working with BPOs and their crowdsourcing portal is industry leading. Thanks to very modern system architecture, all the data and documents we process with them remain in Australia.”
“Another essential attribute is the boost in customer satisfaction. We chose ScaleHub for their ability to deliver almost 100% data accuracy and innovative technology and are excited to see how our partnership will drive Grace to the next level of our journey.”
“At Grace, we’ve had very good experiences partnering with best-of-breed technology partners to benefit our customers. The undeniable benefits of ScaleHub’s technology further enhances our market-leading solutions providing additional value for our customers.” he added.
Torsten Malchow, ScaleHub CRO said, “We are headquartered in Germany but have global reach and the ability to cater to any need in any part of the world; for example, we can offer the same SLAs for character-based languages. BPOs have extensive understanding of their customers’ challenges, that’s one reason why we work to form long-lasting and mutually beneficial partnerships through our BPO Crowd Boost program.”
Grace and ScaleHub are currently collaborating on dedicated pre-sales and sales trainings to transfer knowledge and to customise specific solutions for Grace customers.