Secure, cost-effective document storage.

Document security with lifecycle tracking.

Our hard-copy storage solutions for your vital information are supported by state-of-the-art records management facilities, and the latest technology for confidentiality, security, and lifecycle tracking.

Proven transition-in project management.

With over fourteen million cartons successfully transitioned into our secure facilities across the country, you’re in experienced hands. Whether you’re a commercial or government organisation, we’re here to support you across the entire process, including liaising with your existing provider and working with stakeholders to set out clear milestones and timeframes while striving for a cost-neutral transition.

Secure chain of custody

All our vehicles are owned by Grace and operated by professional, full-time drivers under strict confidentiality agreements. They are equipped with alarms, GPS tracking, and automatic locking systems. Document carton barcodes are scanned whenever loaded or removed, ensuring secure, traceable handling

Climate controlled storage

Grace storage facilities provide secure, climate-controlled vaults designed to safeguard valuable archival documents and sensitive items. These vaults maintain precise environmental conditions to prevent damage from humidity, temperature fluctuations, or other external factors.

Sentencing & cataloguing

Our skilled records management specialists handle cataloguing and sentencing projects of all sizes, for both digital and physical files. They can implement best practices for file management, organise both structured and unstructured data, and appraise records in line with relevant disposal schedules.

Document destruction

At the end of a document’s lifecycle, we will request your authorisation before securely destroying it. Documents are shredded, pulped, and recycled whenever possible. For larger on-site needs, destruction bins are available. We can also provide Certificates of Destruction to ensure a defensible and compliant disposal process.

Why Grace for records storage?

We believe records management should be seamlessly integrated into business processes. Our solutions deliver secure and efficient capture, control and sentencing as part of daily operations, eliminating the need for extra work from staff.

Account visibility and reporting

Grace Records offers security enabled account visibility and self-reporting analytics capabilities that put you in full control of your document management process. Our intuitive systems allow you to track, manage, and access your records with ease, ensuring you always have a clear overview of your inventory and its lifecycle status. Our reporting functionality empowers your organisation to maintain compliance, monitor Key Performance Indicators (KPIs), and make informed decisions.

Grace Gateway portal access with optional SSO
AnalytiX dashboards and custom reporting
Schedule scan on demand, document collection or retrievals

Dedicated account management

A dedicated Grace Client Relationship Manager (CRM) serves as your primary point of contact. Your CRM ensures consistent service through proactive communication and collaboration to oversee account activities, resolve issues, and drive efficiency for your organisation. Our local Customer Service teams are also on hand to provide prompt assistance. Our service quality is continually refined through the Grace integrated management system and internal benchmarking reporting.

Regular scheduled account reviews
Bi-annual customer feedback surveys
Periodic KPI and exceptions reporting against SLA commitments

Full suite of integrated solutions

We offer a comprehensive range of physical and digital records management services, designed to seamlessly integrate with your existing business processes and workflows. Our solutions cover everything from secure storage and retrieval of physical records to advanced digital systems that streamline content management and improve operational efficiency. Our team of digital solutions experts, help businesses transition from legacy paper-based systems to modern, fully or partially digital content management solutions tailored to their unique needs.

Scanning and capture
Process automation
Data discovery, classification and analysis

1Account visibility and reporting

Grace Gateway portal access with optional SSO
AnalytiX dashboards and custom reporting
Schedule scan on demand, document collection or retrievals

2 Dedicated account management

Regular scheduled account reviews
Bi-annual customer feedback surveys
Periodic KPI and exceptions reporting against SLA commitments

3 Full suite of integrated solutions

Scanning and capture
Process automation
Data discovery, classification and analysis

Certifications & Accreditations

We’re committed to delivering excellence across our management system, processes, and services.

Latest news

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Restoring native habitats on Yuggera Country

Grace supports Greenfleet as part of our environmental strategy, helping offset vehicle emissions through native reforestation across Australia.

Corporate, CSR, Digital, Fine Art, Information, News & Advice, Removals, Workplace

Grace supports the GCW Group’s new partnership with Blackroo Community Indigenous Corporation

We are proud to share a preview of an exciting new initiative as part of a broader partnership between the GCW Group and Blackroo Community Indigenous Corporation.