A step-by-step guide to starting and delivering a Digital Transformation programme brought to you by Grace. 2020 was a challenging year for many businesses. Many companies have had to re-examine their business models and find better ways of working to enable them to serve their customers, while reducing costs, and improving existing processes. Disruption brings new challenges, and business leaders have been examining how best to prepare for future ways of working. Many will be considering digital transformation for the first time or will be re-evaluating existing processes and procedures. While digital transformation will mean different things to different organisations; it’s a term that encompasses just about any initiative that uses digital technology to improve business processes to better meet the needs of customers and increase profitability. International Data Corporation (IDC) defines it as “the disruptive changes that organisations experience when they employ new sources of digital innovation and creativity to fundamentally improve the business”, and who doesn’t want to improve their business? However, for many managers tasked with this challenge, the key question is where to start? This whitepaper provides a 4-step guide to starting and delivering a successful digital transformation project.

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