When was the last time learning at work felt like more than ticking a box?

Too often, professional development lives on the “nice‑to‑have” shelf. But in a world of skills shortages, hybrid work and constant change, leading organisations treat learning as vital infrastructure – not an afterthought.

Research shows that organisations measuring Learning & Development (L&D) ROI are 26 % more likely to treat talent development as a strategic priority. Every dollar invested in learning returns multiple times in performance, capability and retention.

Employees at companies that invest in learning are far less likely to leave. That’s why at Grace, we’ve taken a hands-on approach to building both capability and confidence through our National Client Experience Program. We recently sat down with Greg Pelli, National Manager, Client Relationships and Digital Solutions, to hear how the program is transforming both the client and employee experience, and this is what he said:

“The National Client Experience Program really came about from a simple but powerful idea – that when we elevate conversations with our clients, we create value on both sides. Historically, we’ve always delivered a high standard of service. But we wanted to take that further by creating more structure, more consistency, and ultimately more pro-active impact in how we engage.”

“It’s about ensuring our clients feel truly supported throughout their journey with Grace – not just when they raise a request, but through proactive, informed conversations that help them get the most from our solutions.”

“To do that, we knew we had to back our people. So, we designed the program not only to improve the customer experience, but to invest in the professional development of our teams. We’re giving them the tools, frameworks and confidence to lead client conversations with purpose. And by doing that, we’re unlocking new pathways – allowing people in service-focused roles to grow their skills, broaden their knowledge, and build long-term careers here at Grace.”

“That’s the real strength of the program: our people grow, our clients benefit, and our business moves forward together.”

– Greg Pelli, National Manager, Client Relationships and Digital Solutions

Australian talent is asking for more

A recent LinkedIn study found that 86 % of Australian employees want to grow their skills in the next year, yet only 47 % say their organisation has a clear learning plan. That gap is a risk – and a huge opportunity.

When employees feel supported to learn, organisations benefit from:

• Higher retention rates
• Greater adaptability to change
• Improved performance and innovation

Learning unlocks both loyalty and leadership.

Learning is more than courses

Modern learning blends formal training with mentoring, coaching, job rotations and micro‑learning. It’s about embedding skill development into daily work – across every team and role.

The result? A culture of continuous improvement. Employees equipped to solve today’s challenges and shape tomorrow’s success.

So time to ask yourself – How strong is your learning culture?

If learning isn’t part of your day‑to‑day, you’re missing out - on both talent and growth.