Whilst our focus is always on the provision of a high quality service and the minimisation of damage during the relocation process, its important to be aware that your goods may be exposed to a number of risks outside of our control during transit and/or storage. This is why we offer and recommend Grace Easycover extended liability warranty specifically designed to respond to these risks.

Yes, Grace Fine Art specialises in the transportation of art and antiques so whether it is a sideboard or a designer chair, items requiring specialist care will be identified and a custom crate will manufactured to protect the item during transit.

An authorised representative needs to be at both the uplift and delivery of your belongings. At delivery, it is especially important that this person can advise the Grace crew on the placement of furniture and cartons in the new home and complete the delivery documentation.

If you have added or removed furniture items between the time of your initial quotation and your move, it is important to please contact your Grace moving consultant and we will review the quote if necessary.

Grace is able to provide you with packing materials for your move. Alternatively you can use your own packing materials. Your move coordinator can provide a link to handy packing tips you can follow to ensure your effects are well protected for transit.

Yes, Grace can move your pot plants throughout Australia provided there are no state quarantine restrictions, however we do not recommend transporting plants over long distances particularly in the summer months or regions with high temperatures.

Small valuable items such as jewellery, watches or stamp collections can be moved by Grace, however we recommend you take these items with you as personal luggage. If you wish Grace to pack and move high value items, it is important that you advise your Grace Moving Consultant at the time of preparing the quotation.

Grace offers end-to-end employee relocation solutions including home and school searches, visa and immigration assistance, orientation programs, tenancy management, and ongoing assignment support.

Yes, Grace supports both domestic and international relocations, leveraging our extensive Australian network and global partnerships to ensure consistent quality and compliance.

Grace partners with immigration experts and trusted global providers to manage visa applications, work and residency permits, and local registrations. We ensure compliance with immigration, tax, and legal requirements in each destination, supporting a smooth and compliant relocation experience.

Yes, Grace offers family support services, including assistance in school selection and enrolment, cultural awareness training, and settling-in services to help families adjust to new environments.

Grace adheres to strict data security protocols and privacy compliance standards (e.g., Australian Privacy Principles), ensuring client and employee information is handled securely.

Absolutely. Grace provides flexible, tailored global mobility solutions aligned with your company’s relocation policy, budget, and employee experience expectations.

Grace’s assignment management platform provides a secure, collaborative workspace with real-time tracking, dashboards, and document tools to simplify relocations, improve visibility, and streamline HR and assignee workflows.

Grace’s corporate services accommodate flexible working arrangements, helping relocate employees with hybrid work policies and ensuring appropriate housing, connectivity, and compliance support.

Grace assigns a dedicated Mobility Specialist to each relocating employee. Our mobility specialists manage the entire process, ensuring a smooth and professional transition for employees.

Grace offers a comprehensive suite of commercial relocation services tailored to meet the unique needs of various sectors, including office and commercial relocations, health and laboratory moves, education and library transitions, furniture, fixtures and equipment (FF&E) fit-outs, as well as installations and secure commercial storage.

Grace employs best-practice project management methodologies to ensure office relocation projects are completed on time, within budget, and with minimal disruption to business operations.

Yes, Grace assigns a dedicated project manager to each relocation project. Our manager develops a tailored relocation plan, actively manages the execution, and serves as a single point of contact throughout the process.

Absolutely. Grace offers complete installation services, including disassembly, reassembly, placement, and installation of joinery, artworks, electricals, furniture, racking, computers, and electronic equipment.

Grace provides secure storage for commercial assets, stock, and bulky items nationwide. Options include palletised warehousing and climate-controlled storage for sensitive or high-value objects.

Grace has a specialist art division that offers tailored services for the packing, transportation, and storage of high-risk and fragile items, including artworks, antiques, and valuable artefacts.

Grace specialises in the meticulous relocation of complex medical and laboratory environments, with specialist teams trained to safely and compliantly handle delicate equipment and hazardous materials. Using certified procedures and climate-controlled transport, we ensure the secure relocation of high-value devices, biological samples, chemicals, and other sensitive assets, while meeting all safety and regulatory standards.

Yes. Grace offers flexible scheduling, including after-hours and weekend relocations, to avoid impacting your normal operations and ensure business continuity.

Yes, our technicians can hang artworks and install sculptural works and installations. Contact our friendly team to discuss your needs.

All commercial imports into Australia are taxable at a rate of 10%. Luckily, most artwork is Duty Free, so you only pay the 10% Import GST.

Grace can arrange insurance coverage for your consignment via our insurance broker, however our WarrantyPlus extended warranty protection program provides broader protection than most of the insurance policies available in the market.

Temperature and humidity can damage art. Research shows that 21°C and 50% relative humidity significantly slow the deterioration of cultural treasures. However, not all artworks require these conditions. Consult a Grace art storage expert to determine the best storage solution for your art.

Yes, Grace works with curators from major galleries and museums across Australia and the world. Coordinating the movement of major exhibitions and events Grace has an extensive resource base and branch network that allows us to take on even the largest projects.

You can securely access and manage your records through our streamlined cloud-based platform from any device.

Documents are stored in highly secure facilities with 24/7 monitoring, controlled access, and fire suppression systems.

Our barcoding and indexing systems allow us to quickly locate and deliver the exact documents you need.

Grace offers secure destruction services, ensuring compliance with legal and environmental standards.

Absolutely, our professional team specialises in cataloging and organising records for efficient storage and retrieval.

Grace offers scan-on-demand and expedited delivery services to ensure you can access your records anytime, anywhere.

Records can’t be kept at Grace indefinitely due to legal and privacy obligations. Legislation requires that records be securely disposed of after a certain period to protect personal information and ensure compliance with records management standards.

Records retention is governed by a Records Disposal Schedule (RDS), which outlines how long different types of records must be kept and when they can be lawfully destroyed. These schedules are based on legislative and regulatory requirements. Grace can help you assign or create an appropriate RDS to ensure compliance.

The length of time you need to keep records depends on the type of document and its purpose. These timeframes are set out in Records Disposal Schedules (RDS), which are based on legal and regulatory requirements. Grace can help you assign or create an RDS to ensure your records are managed appropriately.

Yes, Grace has experienced professionals who can catalogue your records—organising and describing them for easy retrieval—and also sentence them, which means assigning appropriate disposal dates in line with Records Disposal Schedules.

Grace can return your records within as little as two hours from the time of your request. For a more cost-effective option, next-day delivery is also available.

Yes, all Grace facilities are equipped with fire detection and security systems. For added protection, we also offer secure vault storage for your most valuable or sensitive records.

You can call our Gateway Help Desk at 1300 725 991.

Risks around fire safety, information security, potential mould or damage, neighbouring properties, and site security.

We can provide carton access either by visit or drop off. Once completed they get returned to storage.

Speak with our team to discuss how we can assist with the financial burden to relocate your records.

Depends solely on the incumbent provider. We do put in place a well-structured relocation plan and we have constant communication with both their Customer Service team as well as their Operations Managers to make it a smooth transition.

We do accept the Standard 30 Litre Archive Boxes as well as the 20 Litre Half Size. However, they must be in good condition as we don’t accept any damaged boxes. If they are, we will re-box them into our Grace First Quality Archive Boxes.

Yes. We have a specific designated area at Grace. If you have identified boxes for destruction, these will be retrieved off the shelves and placed onto pallets for easy access for your nominated staff to go through and review.

Grace implements advanced encryption, multi-factor authentication, and strict access controls to protect your digital information.

Grace provides end-to-end support, including document scanning, indexing, and quality assurance to ensure a seamless transition.

Grace maintains robust backup solutions and disaster recovery plans to safeguard your data against unforeseen incidents.

Yes, our system is designed for compatibility with a wide range of software, enabling smooth integrations to fit seamlessly into your operations.

Yes, if they are in good condition and Grace Barcode is affixed. Though Grace Cartons are heavy duty, suitable for long term storage.

Yes, via the attached link – https://corporate.grace.com.au/gripay/