We leave nothing to chance, from our facilities to our fleet. Grace clients have access to an intuitive self-service portal called Grace Gateway which allows information managers to securely request document destruction services, and generate reports directly from their workspace. Authorised users can configure dashboards to access digital records, manage physical documents, monitor user activity, schedule retention, and gain actionable insights through data analytics reporting.

• Single Sign-On (SSO) and Multifactor Authentication (MFA), ensure controlled access to your sensitive data
• Request retrievals, collections and disposal
• Customisation for specific needs and workflows and automated record disposition

Grace operates the largest national network of fully operational branches, providing secure document disposal and destruction services across all capital cities and most regional centers. This extensive reach ensures consistent service level agreements for corporate and government clients nationwide. Our local customer service teams are also on hand to provide prompt assistance for one-off destruction projects or tamper-proof destruction bins for regular scheduled destruction.

• National account servicing capabilities
• Dedicated Client Relationship Manager for major accounts
• Periodic KPI and exceptions reporting against SLA commitments

At Grace, we recycle nearly everything, including paper, archive boxes, and e-waste, achieving a 98% recycling rate. We’re also transitioning to a low-emissions vehicle fleet and offset 100% of our vehicle emissions through a national partnership with Greenfleet. This initiative helps restore native forests and habitats, reflecting our dedication to sustainability. Additionally, our waste management strategies focus on recycling, waste reduction, and training to encourage sustainable behaviours and support a circular economy.

• National vehicle CO2 emissions offset program
• ISO 14001 certification to monitor resource usage and waste management 
• Solar powered warehouse and office facilities