Grace clients have access to an intuitive self-service portal called Grace Gateway. This platform allows information managers to securely manage records, request services, and generate reports directly from their workspace. Authorised users can configure dashboards to access digital records, manage physical documents, monitor user activity, schedule retention, and gain actionable insights through data analytics reporting.

• Single Sign-On (SSO) and Multifactor Authentication (MFA), ensure controlled access to your sensitive data
• Request retrievals, collections, additional barcodes or archive cartons
• Customisation for specific needs and workflows and automated record classification

A dedicated Grace Client Relationship Manager (CRM) serves as your primary point of contact. Your CRM ensures consistent service through proactive communication and collaboration to oversee account activities, resolve issues, and drive efficiency for your organisation. Our local customer service teams are also on hand to provide prompt assistance.  Our service quality is continually refined through the Grace integrated management system and internal benchmarking reporting.

• Regular scheduled account reviews
• Bi-annual customer feedback surveys
• Periodic KPI and exceptions reporting against SLA commitments

We offer a comprehensive range of physical and digital records management services, designed to seamlessly integrate with your existing business processes and workflows. Our solutions cover everything from secure storage and retrieval of physical records to advanced digital systems that streamline content management and improve operational efficiency.  Our team of digital solutions experts, help businesses transition from legacy paper-based systems to modern, fully or partially digital content management solutions tailored to their unique needs.   

• Scanning and capture
• Process automation
• Data discovery, classification and analysis