Secure, cost-effective document storage.

Information Document Storage

Document security with lifecycle tracking.

Our hard-copy storage solutions for your vital information are supported by state-of-the-art records management facilities, and the latest technology for confidentiality, security, and lifecycle tracking.

Information Document Storage

Proven transition-in project management.

With over fourteen million cartons successfully transitioned into our secure facilities across the country, you’re in experienced hands. Whether you’re a commercial or government organisation, we’re here to support you across the entire process, including liaising with your existing provider and working with stakeholders to set out clear milestones and timeframes while striving for a cost-neutral transition.
Information Custody

Secure chain of custody

All our vehicles are owned by Grace and operated by professional, full-time drivers under strict confidentiality agreements. They are equipped with alarms, GPS tracking, and automatic locking systems. Document carton barcodes are scanned whenever loaded or removed, ensuring secure, traceable handling.
Information Climate Storage

Climate controlled storage

Grace storage facilities provide secure, climate-controlled vaults designed to safeguard valuable archival documents and sensitive items. These vaults maintain precise environmental conditions to prevent damage from humidity, temperature fluctuations, or other external factors. 
Sentencing & cataloguing

Sentencing & cataloguing

Our skilled records management specialists handle cataloguing and sentencing projects of all sizes, for both digital and physical files. They can implement best practices for file management, organise both structured and unstructured data, and appraise records in line with relevant disposal schedules.
Secure Destruction

Document destruction

At the end of a document’s lifecycle, we will request your authorisation before securely destroying it. Documents are shredded, pulped, and recycled whenever possible. For larger on-site needs, destruction bins are available. We can also provide Certificates of Destruction to ensure a defensible and compliant disposal process.

Why Grace for
records storage?

Records management should seamlessly integrate into your business processes. Our solutions securely and efficiently capture data as part of your daily operations, reducing extra work for your staff and helping your business stay agile and competitive.

1

Account visibility and reporting

Grace clients have access to an intuitive self-service portal called Grace Gateway. This platform allows information managers to securely manage records, request services, and generate reports directly from their workspace. Authorised users can configure dashboards to access digital records, manage physical documents, monitor user activity, schedule retention, and gain actionable insights through data analytics reporting.

  • Single Sign-On (SSO) and Multifactor Authentication (MFA), ensure controlled access to your sensitive data
  • Request retrievals, collections, additional barcodes or archive cartons
  • Customisation for specific needs and workflows and automated record classification

2

Dedicated account management

A dedicated Grace Client Relationship Manager (CRM) serves as your primary point of contact. Your CRM ensures consistent service through proactive communication and collaboration to oversee account activities, resolve issues, and drive efficiency for your organisation. Our local customer service teams are also on hand to provide prompt assistance.  Our service quality is continually refined through the Grace integrated management system and internal benchmarking reporting.

  • Regular scheduled account reviews
  • Bi-annual customer feedback surveys
  • Periodic KPI and exceptions reporting against SLA commitments

3

Full suite of integrated solutions

We offer a comprehensive range of physical and digital records management services, designed to seamlessly integrate with your existing business processes and workflows. Our solutions cover everything from secure storage and retrieval of physical records to advanced digital systems that streamline content management and improve operational efficiency.  Our team of digital solutions experts, help businesses transition from legacy paper-based systems to modern, fully or partially digital content management solutions tailored to their unique needs.   

  • Scanning and capture
  • Process automation
  • Data discovery, classification and analysis

Grace clients have access to an intuitive self-service portal called Grace Gateway. This platform allows information managers to securely manage records, request services, and generate reports directly from their workspace. Authorised users can configure dashboards to access digital records, manage physical documents, monitor user activity, schedule retention, and gain actionable insights through data analytics reporting.

  • Single Sign-On (SSO) and Multifactor Authentication (MFA), ensure controlled access to your sensitive data
  • Request retrievals, collections, additional barcodes or archive cartons
  • Customisation for specific needs and workflows and automated record classification

A dedicated Grace Client Relationship Manager (CRM) serves as your primary point of contact. Your CRM ensures consistent service through proactive communication and collaboration to oversee account activities, resolve issues, and drive efficiency for your organisation. Our local customer service teams are also on hand to provide prompt assistance.  Our service quality is continually refined through the Grace integrated management system and internal benchmarking reporting.

  • Regular scheduled account reviews
  • Bi-annual customer feedback surveys
  • Periodic KPI and exceptions reporting against SLA commitments

We offer a comprehensive range of physical and digital records management services, designed to seamlessly integrate with your existing business processes and workflows. Our solutions cover everything from secure storage and retrieval of physical records to advanced digital systems that streamline content management and improve operational efficiency.  Our team of digital solutions experts, help businesses transition from legacy paper-based systems to modern, fully or partially digital content management solutions tailored to their unique needs.   

  • Scanning and capture
  • Process automation
  • Data discovery, classification and analysis

Certifications & Accreditations

We’re committed to delivering excellence across our management system, processes, and services.

Latest news

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At your business

Workplace Consultation

At your business

We offer a no-obligation consultation with one of our records management specialists. During the visit, we’ll assess your document management needs, create a tailored plan with clear reporting and service KPIs, and provide you with a detailed quote.

Over the phone

Schedule a Call Back

Over the phone

Grace offers scheduled phone consultations with records management experts. Our specialists can help with document storage, records sentencing, cataloguing, secure destruction, digitisation, reporting, and service pricing.
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