Client:
Corporate assignees leasing residential properties across Australia
Clients faced a range of property-related issues including unauthorised rent increases, unfair bond claims, incorrect lease renewals, illegal utility usage during vacancies, and disputed maintenance costs.
End-to-end property management, including lease oversight, dispute resolution, compliance checks, inspections, contractor coordination, and strategic cost-saving recommendations.
Background
Grace Corporate Services provides end-to-end property management support for employees relocating across Australia. Our dedicated property team manages company-owned, leased, and shared properties, ensuring seamless transitions, compliance with state regulations, and optimal living conditions for employees. By leveraging deep knowledge of Residential Tenancies Acts across various states, we protect the interests of our clients and proactively manage risks.
The challenge
Our clients faced a range of property management challenges, including unlawful rent increases, incorrect bond claims, vacant property risks, and documentation errors from third-party agents. Key cases included:
The solution
- Derby, WA: A real estate agent increased rent midway through a lease. Our team identified that the increase was not contractually agreed upon and successfully disputed the charge, saving the client $2,600.
- Broome, QLD: A property owner attempted to charge our client for full replacement of tiles, kitchen cupboards, and benchtops. We negotiated depreciation on missed assets, reducing the cost and saving the client $992.74.
- Moranbah, QLD: A vacant property awaiting a new tenant was being accessed by a neighbour who illegally used water via the garden tap. Our team identified this during an inspection and installed a tap lock, eliminating further misuse.
- Albany, WA: An owner made an unfair bond claim for full carpet replacement. We arranged for professional cleaning and selective replacement, successfully disputing the claim and saving the client $1,600.
- Narrabri, NSW: During a lease renewal negotiation, we identified errors in the rent increase date and a lack of proper notice from the real estate agent. We corrected the documentation and saved the client $350.
Results
Grace Corporate Services’ proactive approach to property management ensures:
-
Cost savings: By identifying and rectifying discrepancies, clients have saved thousands in potential overcharges.
-
Regulatory compliance: Expertise in state-specific tenancy laws ensures all property dealings are compliant.
-
Risk mitigation: Regular inspections and prompt issue resolution prevent potential liabilities.
-
Client satisfaction: Tailored services and dedicated support lead to high client satisfaction and trust.
Grace Corporate Services’ property management delivers tangible value through cost savings, compliance with state-specific tenancy laws, risk mitigation via regular inspections, and high client satisfaction driven by tailored support.
