Government agencies manage some of the highest volumes of sensitive inbound correspondence in the country. When that process is manual, fragmented, or inconsistent it creates risk, delays, and pressure on the people responsible for keeping things moving.

Australia Post partnered with Grace to solve exactly this problem. The result was a national digital mailroom operation that streamlined workflows across multiple business units, strengthened compliance, and improved the experience for both staff and the Australians they serve.

In this case study, you’ll learn:

• The operational challenges Australia Post faced managing high-volume inbound correspondence at scale
• How Grace designed and delivered a fully outsourced Digital Mailroom Solution across all states
• What Intelligent Document Processing looks like in practice – from digitisation and classification to system integration
• The measurable outcomes achieved, including improvements in processing speed, automation, and staff satisfaction
• Why Australia Post’s Strategic Procurement Manager recommends Grace as a trusted information management partner