For many organisations, inbound mail is a quiet but constant drain on time, manual handling, delays, rework, and staff pulled away from higher-value work just to keep things moving.

Australia Post faced this challenge at national scale.

In this case study, you’ll see how Australia Post:

• Reduced manual handling of inbound correspondence across multiple business units

• Improved processing speed and visibility without increasing operational risk

• Automated classification and routing of highly sensitive documents

• Freed staff from repetitive mailroom tasks so they could focus on higher-value work

• Created simpler, faster workflows aligned to a large-scale transformation program

The result was not just faster mail processing, but less interruption, fewer handoffs, and more predictable day-to-day operations, even at enterprise scale.