Mackay has reopened with restored road and rail access. However, road and rail links to and from Cairns and Townsville remain closed for both inbound and outbound routes. The road between Cairns and Townsville is temporarily open for essential services only, while the road south of Townsville is closed at Ayr due to flooding. Grace branches in affected areas are operating with limited services as a result of these closures. Updated 12pm, 12 Feb 2025

International Removal Partners Portal

International Removal Partners Portal

This portal is for our international service partners, requiring rates and relevant information.

Instant Self-Service Partner Destination Rates

International Rates Desk Contact Information

Contact partners@grace.com.au for origin and destination rates into Australia and New Zealand.

Group Head Office

4 Tucks Road, Seven Hills, NSW 2147 Australia
T: +61 2 9838 5600

General Manager International:

Stephen Bonollo
E: sbonollo@grace.com.au

Origin & Destination Services Contacts:

Rebecca Powell

E: rpowell@grace.com.au

Daniel Butler

E: dbutler@grace.com.au

DSP & Corporate Services Contacts:

Jane Riley

E: jriley@grace.com.au

International Removal Partners Portal

Australian Imports Contact Details

International Removal Partners Portal

New Zealand Imports Contact Details

International Removal Partners Portal

Bio-Security (Quarantine) and Customs Information

Australia

Moving to Australia
Moving to Australia Factsheet | Unaccompanied Goods Additional Information

Australian Personal Effects Customs Declaration Form
Download Form | Form Completion How-To Guide

Australian Quarantine of Personal Effects Information
Download Information

Australian Vehicle Importations
Importing Vehicles Information | Importing Asbestos in Vehicles

International Partners Terms and Conditions

Click here to download the International Partners Portal Terms and Conditions document.
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