Grace COVID-19 Update for Victoria

06/08/2020

The COVID-19 pandemic is affecting all Australian states and territories, however the current state government Stage 3 and 4 restrictions place additional demands upon the community in Victoria and along the NSW border.

Grace wishes to assure its clients and partners that the business is continuing to closely monitor the situation in Victoria and be guided by the advice provided from the state and national governments.

Grace has developed a detailed and comprehensive COVID Safe operating plan for its staff which has been designed to mitigate the risk of infection to our staff, customers and suppliers.

With regard to our operations within Victoria at the time of this notice, The Victorian Department of Health and Human Services Victoria (DHHS) has issued advise that moving services are only permitted to take place for situations where there is a change to your primary place of residence, to and from a storage facility or if receiving delivery from an authorised essential business.

Grace is therefore currently permitted to accept bookings and perform removal services which meet the DHHS criteria within Victoria. Removal services falling outside the stated DHSS eligibility criteria will require customers to seek and receive DHHS approval in writing confirming authorisation for the moving service to take lawfully take place.

It is our expectation that these service restrictions will remain in place until 13 September 2020, however in the event of any changes Grace will endeavor to contact and advise any impacted customers.

Grace has applied enhanced COVID Safe operating procedures for all moving services undertaken within Victoria effective immediately. These include:

Compulsory physical distancing measures to be in place at all times, with services to be contact-free wherever possible.

Compulsory personal protection requirements for all Grace staff to include:

  • The wearing of mandatory face masks at all times
  • Gloves and other personal protection equipment
  • Frequent use of hand sanitizer

Increased frequency of cleaning for all Grace assets with a special focus on high touch communal items such as handles, doorknobs, handrails, and work surfaces.

Sharing of working equipment is no longer permitted until further notice.

Limitation upon the number of Grace staff per vehicle is limited to two persons per cabin with maximum physical distancing adhered to.

Grace staff experiencing any flu-like symptoms required to stay home and produce a medical clearance prior to returning to work. Grace teams are encouraged to express concern to management if any flu-like symptoms are displayed by Grace colleagues at work.

Temperature checks permitted to be undertaken on all Grace staff if concern for appearance of symptoms is reported.

Grace requires its clients to also adhere to COVID Safe procedures as follows:

In preparation for the services you have booked with Grace and to ensure the safety and health of our clients and staff, the following necessary considerations must be made prior to the arrival of moving crews;

Please ensure that all surfaces are sanitized, and all areas are accessible to our team. We courteously request that there is a toilet and wash basin made available for our crew to use for frequent hand washing.

All household members and our Grace team are required to wear face masks for the entire duration of the removal and follow social distancing wherever possible;
a. A safe distance of 1.5 metres between those on site.
b. Where a space may be smaller that 4sqm, Grace asks that only one person at a time is permitted to enter.

Grace customers are required to advise us if anyone within the residence has tested positive for COVID-19 and is currently quarantined or has not yet received medical clearance. A Grace representative will contact you prior to your move date to confirm this is NOT the case.

Grace appreciates and respects any concerns you may have with our staff entering your home, however our primary responsibility is to ensure your safety and the safety of our employees and the wider community. Should you choose to review your moving date, please advise Grace at your earliest opportunity in order to postpone your move to a later date.

We thank our valued clients and partners for your support during this difficult period for all Australians.

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