The role of information management solutions in ensuring data accuracy
Because data accuracy largely depends on the quality of input, information management solutions have an important role to play in minimising the chance of incorrect entries. This is an especially pertinent area of concern in the healthcare and legal sectors, where lives and livelihoods can often hinge on a single stroke of a pen. While paper-based workflows remain indispensible for many organisations, they are the single biggest contributor to accuracy issues. There are two main reasons for this: handwritten instructions being misunderstood, and errors entering the information during subsequent electronic data entry. Accessibility also affects accuracy. When data is not updated in real-time, there is an increased chance that parts of an organisation will work from obsolete data.
Along with providing better indexing and cataloguing, one of the main ways that information management providers can help enhance the accuracy of data is through digitisation. A number of rigorous studies recommend entirely replacing written and verbal information flows with ICT-centric ones in order to minimise the chance of errors. In healthcare institutions, doctors using mobile devices are able to input medication orders more clearly, while nurses are less likely to misread them. Where paper workflows are largely retained, having a centralised file repository and multi-user retrieval interface can ensure that all parties have the same access to the most accurate and up-to-date data.