It seems it wasn’t that long ago when digitisation was the future, until all of a sudden it was the present and you’re worrying that your company has fallen behind. So, you’re doing everything right, getting your employees involved and ensuring everyone is trained in using your systems. You’ve got buy in at all levels and you’re even working through the backlog of files, so why does it feel like you’re running in place?
Just as it says, digital fatigue is when your employees reach mental exhaustion and simply can’t engage with all the digital tools and applications their expected to work with.
This isn’t using your smartphone while watching tv and Googling something on your laptop, this is juggling several processes across numerous pieces of software. When you expect your employees to create a file in one program, log it in another and then send it off through a third while tracking it with a fourth, you’re setting them up for digital fatigue.
What it means for your workplace
When digital fatigue sets in, productivity and performance fall and the potential of your digital transformation, once bright and shiny, is cut short. The average medium to large company will have more than 300 critical applications, requiring their employees to use at least nine of them in their day to day work.
If this isn’t enough to make your head hurt, you also have to factor in the number of steps each piece of software requires the individual to complete. If your processes are taking up too much time and brain function, your staff are going to stop using them correctly or all together.
This isn’t just bad for your employee’s morale, but it can have serious consequences regarding data security, overall productivity and business outcomes.
Some quick numbers
Ideally, a business process shouldn’t take more then 70 seconds. Any more than that, and success rates drop by 30%. Anything more than two minutes will have half of users giving up. Similar rates are seen if it takes more than five steps.
Automation, on the other hand, drives success rates by upwards of 50%. That’s right, without automation almost half of users are likely to fail a process. Then there’s the time automation saves, increasing productivity greatly.
What does this all mean?
Don’t worry, all is not lost. Digital fatigue isn’t the end of the world, if you tackle it head on. First, keep processes short and sweet, try and implement automation where possible and make sure your staff are supported to completed processes correctly and in full.
Research ways in which processes can be shortened and simplified, as well as means to integrate systems to reduce application overload. Alternatively, contact the experts at Grace Information Management. During our initial consultation, we’ll find out your business needs and develop a solution that will reduce the pressure, and digital fatigue, on your staff.