Throughout all divisions of Grace Worldwide, the goal is to achieve quality, compliance and customer satisfaction. Grace works to consistently achieve superior results whether it is moving a home or an office, storing an organisation’s corporate knowledge, managing their corporate records or securely disposing of records at the end of their lifecycle.
Superior results have been achieved with continuous improvement and have become the benchmark for all company operations and the basis for Grace Worldwide best practice.
Quality assurance and accreditation are important to Grace and it applies right across the board. Accreditation for standards such as ISO 14001:2004 environmental management; ISO 9001:2008 implementing quality management systems; AS/NZS 4801:2001 for Work Health & Safety and Protective Security Policy Framework (PSPF) Zone 4 clearance which is the highest security accreditation achievable by a commercial provider for work with the Australian Government. Grace secure document shredding processes comply with ASIO Category 4 accreditation, pulping and recycling, where possible.
Specific to information and records management, Grace Information & Records Management (Grace Information Management) meets and exceeds all requirements of AS ISO 15489 Records Management, as well as the International Standards of Records Management as determined by PRISM (Professional Records and Information Services Management). Grace Information Management was the first records management company in Australia to receive the ISO AS/NZS 9001:2008 certification.
Grace Information Management is also audited annually for compliance with Payment Card Industry Security Standards Council (PCI SSC) standards, where the six goals spanning 12 major requirements have been met.
All (Grace Information Management) staff are thoroughly screened and must have a current national police check. They are also required to complete a Company Confidentiality Deed as part of their employment terms. Security and confidentiality are paramount to Grace operations to ensure the client’s continued trust and satisfaction.
Training is an important part of being a Grace employee. Staff are trained and qualified to perform cataloguing and sentencing tasks ensuring compliance with regulations and conforming with a client’s records management system.
One project involving the removal and storage of nearly 2 million items, including old and rare books, required staff to have specific training in handling fragile items; training to understand the Dewey Decimal Classification system, a critical system for any library and the Grace Project Manager completed a conservation training course with the State Library of Victoria. Grace Information Management considers training to be a serious issue and essential to getting the job completed correctly.
Internal testing and external audits ensure compliance is achieved, such as the records management standards set out by state and national archives agencies, where National Archives personnel are welcome to inspect Grace Information Management facilities.
When working with Grace Information Management you can have a total service from collection to transport, to storage, scanning and retrieval to secure destruction encompassing the whole lifecycle of your records. All services are controlled by Grace Information Management to ensure the same high quality service. That is best practice.