Quality Assurance and Accreditation

Quality Management

Quality service depends on quality management. That’s why we meet all the standards set forth by ISO 9001:2008. This document lays out the best practices for business management and our entire workforce is trained to meet these benchmarks. As a result, the Grace team works effectively in a positive environment.

Quality Management System Complies with the requirements of ISO 9001:2008

 

Environmental Management

Grace knows the importance of being green, which is why we adhere to the national and international codes set out in the AS/NZS ISO 14001:2001. Every job we do complies with the regulations set forth in these standards.

As part of these regulations, our professionals plan and company goals apply these environmental objectives to each relocation project; checking progression at each phase of the job, and responding to gathered data.

By complying with these international and national laws, your relocation has been assessed to reduce any environmental impact.

Environmental Management System
Complies with the requirements of AS/NZS ISO 14001:2004.

Information Security Management

Grace is aligned with global standards of best practice information security management. Offering organizations a practical framework and functional guidelines to assist with the improvement of information security and to be recognized accordingly – worldwide.

Information Security Management ISO 27001

 

Occupational Health And Safety Management

At Grace , the safety of our employees is always a top priority for us, and we’re committed to following all OH&S laws and regulations.

To better ensure the safety of our employees, Grace complies with the AS/NZS 4801:2001 standards. This document states that businesses must create and follow measurable objectives in order to eliminate work-related injuries.

Occupational Health & Safety Management System
Complies with the requirements of AS/NZS 4801:2001
Occupational Health & Safety Management System OHSAS 18001

FIDI FAIMPlus Accredited International Removalists

 

FAIM is the most stringent quality programme for the international moving industry, recognised for more than 15 years as the supreme seal of quality by globally mobile customers.

This programme is based on ‘The FAIM Standard’, over 200 defined quality requirements covering a company’s operations and services to customers and an associated ‘FAIM Certification Programme’ designed to ensure each FIDI-FAIM certified company maintains this expected high level of quality at all times.

Whilst 90% of FIDI members hold the FAIM certification, Grace is amongst a selected group of elite international removalists that have been awarded FAIMPlus accreditation.

Our current FIDI FAIMPlus Accredited branches include:
Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin, and Wellington

Industry Affiliations

An Industry Leader

Grace strive to make the everyday effortless for people and business. We do this by maintaining a commitment to our founders’ belief that customer service is always a top priority, and by maintaining an active role in key industry associations.

We are proud members of world renowned industry associations that span Australia, South America, Europe, Asia and the United States. It is our communication with these associations that helps us maintain a high level of standard, and also keeps us informed about the latest trends in our industry.

Federation Internationale Des Demenageurs Internationaux – Membership held in Sydney, Australia
Australian Furniture Removalists Association (founding members)
Australian International Movers Association

International Association of Movers

RIMPA – Records and Information Management Professionals Australiasia

PRISM – Professional Records & Information Services Management

 Shearwater PCI

Self Storage Association of Australasia

Overseas Moving Network International

NZOMA

N.Z.O.M.A. – New Zealand Overseas Movers Association

International Convention of Exhibition & Fine Art Transporters

Professional Movers Association (South Africa)

Latin American and Caribbean Movers Association

Worldwide E.R.C. – Employee Relocation Council

FIDI-FAIMPlus Accredited International MoverAccredited international removalists branches:
Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin, Wellington.

FIDI Academy Platinum Award

   The European Relocation Association (EURA)
   Australian Human Resources Institute (AHRI)
The Employee Mobility Institute (TEMI)
AIRINC
Australian Antique and Art Dealers Association (AAADA)
National Heavy Vehicles Regulator’s Basic Fatigue Management (BFM)

A Reputation You Can Count On | Accreditations

Our industry affiliations ensure that all projects receive a high level of customer service and care. For all international operations, Grace are proud to hold the highest quality certification awarded by the Fédération Internationale des Déménageurs Internationaux (FIDI), the FAIMPlus accreditation.

This globally recognised seal of quality requires a company’s operations and customer service meet over 200 stringent factors in order to become accredited. There are only 600 companies worldwide that have achieved accreditation of this standard.

For a high level of service you can count on, contact us today.