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Thank you for choosing Grace to carry out your recent move. We value your impressions and experience. These are important to us and form an integral part of our service review and enhancement process. Please take a few minutes to complete this short questionnaire and submit it to us.
 
Moved From
Postcode
Company
Daytime Contact Number
Mobile
 

How do you rate the removal from your home?
 

CUSTOMER SERVICE

 EXCELLENT V.GOOD SATISFACTORY BELOW
EXPECTATION
1. The courtesy and attention to detail of our office staff?  
2. Their understanding of your requirements?  
3. The professionalism of the in-home consultant?  
4. The information supplied by the in-home consultant?  
5. The co-operation, helpfulness and courtesy of the removalists?  
6. Their punctuality and appearance?  
7. The packing services provided?  
         

DELIVERY SERVICE

 EXCELLENT V.GOOD SATISFACTORY BELOW
EXPECTATION
8. The co-operation, helpfulness and courtesy of the removalists at your new home?  
9. Their punctuality and appearance?  
 
For International Moves only
10. The promptness of customs and quarantine clearance?  
11. The unpacking and removal of international wrapping materials?  
         

ADDITIONAL SERVICES

 EXCELLENT V.GOOD SATISFACTORY BELOW
EXPECTATION
12. Grace Valet  
13. Vehicle Transportation  
14. Pet Relocation  
15. House Cleaning  
16. Other, please specify  
.  
 

OVERALL IMPRESSIONS

        
 
17. What single factor most influenced you to move with Grace?
18. Was this your first move with Grace?
Yes
No
19. Will you move with Grace again should the need arise?
Yes
No
20. Will you be moving again within 5 years?
Yes
No
21. Please let us know if a Grace member gave you outstanding service.
 
22. Any comments or suggestions?
 
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