Feedback

Mr.	Mrs.	Ms.
New Address:

Thank you for choosing Grace to carry out your recent move. We value your impressions and experience. These are important to us and form an integral part of our service review and enhancement process. Please take a few minutes to complete this short questionnaire and submit it to us.

Moved From:
Postcode:
Company:
Telephone - Home:
Telephone-Business:

How do you rate the removal from your home?
Customer Service
1. The courtesy and attention to detail of our office staff?
2. Their understanding of your requirements?
3. The professionalism of the in-home consultant?
4. The information supplied by the in-home consultant?
5. The co-operation, helpfulness and courtesy of the removalists?
6. Their punctuality and appearance?
7. The packing services provided?
Delivery Service
8. The co-operation, helpfulness and courtesy of the removalists at your new home?
9. Their punctuality and appearance?
For International Moves only
10. The promptness of customs and quarantine clearance?
11. The unpacking and removal of international wrapping materials?
Additional Services
12. Grace Valet
13. Car Transport
14. Pet Transport
15. House Cleaning
16. Other, please specify:
Overall Impressions
17. What single factor most influenced you to move with Grace?
18. Was this your first move with Grace
19. Will you move with Grace again should the need arise?
20. Will you be moving again within 5 years?
21. Please let us know if a Grace member gave you outstanding service.
22. Any comments or suggestions?